Ask yourself, are you familiar with the process of handling
flexible working requests?
A recent case heard by the Employment Tribunal highlights
the importance of knowing how and when to manage a flexible working request
made by an employee. In this case, a long-serving manager was constructively
dismissed when her request for reduced hours after returning from a period of
adoption leave was refused.
To establish some important facts, the Claimant and her
partner adopted two sons in June 2022, and then had a period of adoption leave.
Following the end of her leave, she submitted a flexible working request to
look after her sons – one of whom the tribunal described had previously
experienced “trauma” and “needed stability”.
During the period of leave, the Company was sold and
following the acquisition, Miss Westerdale took over as HR manager, but she
admitted to having no experience of dealing with employees returning to work
after a period of family leave and had never dealt with a flexible working
request. The Claimant sent an email to the Company outlining that she wanted to
return to work on two days a week but would be able to increase her days the
following year when her sons required less childcare. However, Miss Westerdale
phoned her and told her that her request to work two days a week had been
declined. Miss Westerdale denied this and claimed that in the phone call she
said the matter was still under review. The tribunal did not accept this fact,
as the Claimant had sent Miss Westerdale an email within half an hour of the
call asking for the reasons why they had denied her request.
The Claimant’s solicitor wrote to the Respondent
highlighting the failures in handling her flexible working request, outlining
her legal claims and that she sought financial settlement in return for an
agreed termination of her employment at the end of her adoption leave. Miss
Westerdale did not reply to the letter, but instead wrote to the Claimant
saying that no decision had been made yet, but if she was unhappy with the
decision when received, she would be able to appeal the decision.
Miss Westerdale wrote to the Claimant saying they could not
accommodate a two-day week and it needed her to return to work for four days a
week. She also said in the letter that the Company could not afford the extra
cost of recruiting another staff member to cover the handover from the Claimant
at the end of her work period. The Claimant resigned, outlining in her
resignation letter that the Company had failed in its obligations towards her
in dealing with her flexible working request, and there were no valid reasons
for the refusal.
The tribunal claimed that the firm’s HR manager had sought
to “cover her tracks” after she realised that she had not followed proper
procedures in denying the Claimant’s request. The Judge commented that Miss
Westerdale failed to properly consult with the Claimant before reaching the
decision, “and pretended that a decision had not been made when it had”,
resulting in the Claimant being unfairly constructively dismissed. However, the
tribunal concluded that it had not seen evidence to show that the Respondent
acted as they did because the Claimant had taken adoption leave.
Rather, the tribunal found that it was effectively due to
the HR manager’s lack of experience in dealing with flexible working requests,
the failure to understand the need to obtain full information and discuss the
request with the Claimant before reaching a decision, and the desire to cover
their tracks when they realised, they should not have reached a decision when
they did.
The tribunal therefore awarded a total of £15,048.18 in
compensation to the Claimant for unfair dismissal.
Written by Lucy Williams FCILEx
Head of Employment Law and HR at Key Group Services Limited
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